Water Journal : Water Journal November 2013
WATER NOVEMBER 2013 12 CrossCurrent Sydney Water has won the Customer Service Institute of Australia's premier award for customer service excellence. Sydney Water was recognised in the government-owned organisation category at an event in Melbourne. Minister for Finance and Services Andrew Constance congratulated Sydney Water on winning the award, which was presented by Michael Pratt, the Customer Service Commissioner for NSW, and accepted on behalf of Sydney Water by Manager of Customer Interaction, Kathy Hourigan. Sydney Water also received a Highly Commended in the Large Business Category. Victoria The future health of Victoria's rivers, estuaries and wetlands has received a boost with the Victorian Coalition Government launching an eight- year strategy to improve the environmental management of waterways. Minister for Water, Peter Walsh, released the Victorian Waterway Management Strategy and also launched an Instagram competition to encourage greater public connection with Victoria's waterways. Victorian Minister for Water, Peter Walsh, has switched on pumps to trial a project that will store hundreds of millions of litres of high quality recycled water in deep underground aquifers in Werribee. The Aquifer Storage and Recovery project will store excess water produced from the soon to be completed recycled water facility at the Werribee Treatment Plant. The nal stage of a $6.7 million pipeline that will see new industrial and residential estates in Melbourne's South East receive Class A recycled water for non-drinking uses is in progress. The 8.5 kilometre pipeline will connect the Logis industrial estate and Meridian residential estate with Class A recycled water supplied by the Eastern Treatment Plant in Bangholme. South Australia An organisational restructure for SA Water is underway to ensure it continues to respond to customer expectations and to meet the challenges of the emerging water industry in South Australia. SA Water Chief Executive John Ringham says driving greater ef ciencies across the business and improving end-to-end customer service delivery has guided SA Water's current organisational change. The Goyder Institute has released the report on The Status of Water Sensitive Urban Design Schemes in South Australia. You can download the report at www.goyderinstitute.org The State Government has introduced a motion in both houses of the South Australian Parliament condemning Queensland's lack of consultation over proposals likely to affect the quality and quantity of water owing into the Lake Eyre Basin. Queensland has agged changing the Cooper Creek and Georgina and Diamantina Wild Rivers declarations, which could have serious implications for the Basin's environmental health. Australian Capital Territory Canberra's water utility has appealed the June water price determination that will reduce household water and sewerage bills by about $83 a year. The Independent Competition and Regulatory Commission increased water prices 5 per cent this nancial year and cut sewerage charges 18 per cent. ACTEW has applied for a review of the ruling and warns, in an application to the ICRC, that it is seeking higher prices to address its concerns. Northern Territory The Northern Territory Government has approved the next stage in the reform of the Territory's utilities market. From July next year the Power and Water Corporation will be restructured to separate its monopoly and competitive businesses into stand-alone government- owned corporations with separate boards. Federal Agriculture Minister Barnaby Joyce says the Top End can increase its irrigated farming output without having to dam more tropical rivers. He says the Territory can create more irrigated croplands, with the expansion of the Ord River project from Western Australia into the Northern Territory and using water from the aquifers in the Katherine region, about 300 kilometres south of Darwin. The minister told ABC local radio in Darwin that the focus would likely be more on aquifers, rather than damming rivers such as the Daly and the Roper. Tasmania A state-of-the-art wastewater treatment system planned for Davis station will convert ef uent into some of the cleanest water in the world which, when it's discharged to the ocean, will have minimal impact on the marine environment. The two-year research project has been awarded and funded by the Australian Water Recycling Centre of Excellence. The treatment plant is being built at the Australian Antarctic Division in Hobart, with funding, research, design and testing input from university and industry partners, including Victoria University, the University of Melbourne, Veolia Water and AECOM. Western Australia Water Minister Terry Redman fears some commercial water users are deliberately wasting millions of litres of supplies to hang on to their licences. Amid efforts to overhaul the archaic laws governing the state's water stocks, Mr Redman said it seemed some major licensees were running sprinklers just to use a minimum quota of their allocation. He said the practice was endangering WA's development and he had sought advice on what "legislative options" he had to stop it. Under WA's water legislation, prospective users are required to seek a licence from the Department of Water, which then permits or refuses it, depending on availability of water in an area. Licences typically last for about 10 years.
Water Journal September 2013
Water Journal December 2013